SHIFT: M-F 8am-4:30pm STATUS: Full-time
DEPT: Sales and Customer Experience PAY TYPE: Salary
POSITION SUMMARY:
The National Account Manager is responsible for managing and growing strategic national
accounts, driving revenue, and ensuring exceptional customer satisfaction across key clients.
This role focuses on developing long-term partnerships, identifying new business opportunities,
and executing account-specific strategies that align with the company’s goals by performing the
following essential duties.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Serve as the primary point of contact for assigned national accounts
• Implement strategic account plans to achieve sales targets and expand market share
• Identify upselling, cross-selling, and partnership opportunities within existing accounts
• Ensure customer satisfaction through proactive communication, problem-solving, and responsiveness
• Monitor market trends, competitive activity, and customers’ needs to identify growth opportunities
• Collaborate with marketing, distribution, and product teams to tailor solutions to customer needs
• Forecast sales performance and provide regular reporting on account metrics and performance
• Partner with internal teams to ensure seamless service delivery and account support
• Participate in national trade shows, conferences, and client meetings as needed
• All other duties as required
Qualifications:
• Bachelor’s degree in Business, Marketing or any related field
• 5+ years of related experience and/or training in account management, business development or sales; or equivalent combination of education and experience
• Employee must be willing and able to travel approximately 25%, which will include overnight and out-of-state travel
• Ability to maintain confidentiality and have a strong attention to detail and accuracy
• Strong communication via phone, email and in-person
• Able to multi-task and remain organized while adapting to the needs of the organization
• Ability to be flexible and manage several tasks at the same time to meet deadlines
• Proficiency with Microsoft Suite including Word, Excel, Outlook and PowerPoint
• Must be a team player with a positive attitude
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is constantly required to use hands and fingers to handle object and controls.
• Frequently required to sit, walk, and reach with hands and arms.
• Frequently required to talk or hear.
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
(Occasionally-1-25% of the time; frequently 26-75% of the time; constantly=76-100% of the
time)
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is low.
(Occasionally-1-25% of the time; frequently 26-75% of the time; constantly=76-100% of the
time)
The above is not to be construed as an exhaustive statement of duties, responsibilities or
requirements.
